Cancelling Orders

You have the right to cancel your order prior to dispatch at no cost to yourself.

For orders cancelled once the goods have been dispatched, a refund will be provided less any costs we incur having the goods returned to our distribution centre.

Requesting a Return

To start a return simply fill in the following form RETURNS FORM

All returns require a return number and returns paperwork which will be sent to you via email once our customer care team have received your request and processed the return. Sending any goods back without the returns note can result in delays with your refund or rejection of the delivery to our warehouse.

Returns Terms and Conditions

We offer a 30 day return period for unwanted items to be returned, starting from the day of your delivery, providing these are un-opened and in their original packaging. We do not accept returns after 30 days, nor for products that have been installed.

Items must be in the condition in which they were delivered to you in order to be resold as new. As per the consumer contracts regulations, goods may only be handled to the same extent that they could be if you visited us in store.

If the packaging has been opened, please fill in the returns form with your attached photos to show the condition of the product and our customer service team will get back to you. Please note, this does not mean that your return is automatically accepted.

The customer covers the cost of returns, unless stated otherwise in written confirmation by a member of our customer service team. We do not offer an exchange service, you will need to place a new order for the product you require and return the product not required. You will be responsible for any loss or damage of returned items so we recommend selecting a courier that provide the relevant insurance to cover the item(s) you are looking to return. We recommend that you select a tracked return and take photographs for your records prior to returning your item(s) to us. See Distance Selling Regulations and the Consumer Contracts Regulations for further information on your responsibility to return.

All returns to our warehouse will be quality checked with an eligible refund processed within 48 hours of return. The refund will be made back to your original payment method. Please note: refund times are determined by your bank and not UK Tap Store.

Please note – returns will incur a handling charge of up to 30% to cover quality check costs and any returns to the supplier.

Preparing the item for transit

In order to re-sell a product, the manufacturer's packaging must be in a suitable condition. We therefore request that you do not write on, add labels to or add any kind of additional tape to the manufacturers packaging. The removal of such tapes/labels can damage the packaging and therefore renders this unsalable.

We recommend using additional postage bags, boxes or wrap and add the label to the outside of this.

In the event that the goods are not in the manufacturer's packaging, have parts missing or can’t be resold as new, we reserve the right to make a deduction of up to 100% of the purchase price from the refund to cover the loss in value of the item.

We reserve the right to refuse returns where the product is returned damaged, which therefore renders this unsuitable for resale.

Returning Faulty Items

If you believe the item to be faulty or defective, we must have written confirmation of the fault within 30 days of receipt, starting from the day you received delivery. You can outline any details and upload photographic evidence using the returns form, including a full length image or video of the product to identify where the damage/fault is located. If confirmed a manufacturing defect we are liable to replace the goods or provide a refund. Please note, certain manufacturers may require to test the product in order to define the fault.

Once the goods have been installed you are only covered by the manufacturer’s warranty in accordance with their terms and conditions. If the goods are within the manufacturers guarantee period they will arrange to replace or repair the goods as per the manufacturers guarantee.